andrewt2m
  • andrewt2m
  • 100% (Exalted)
  • Advanced Member Topic Starter
3 years ago
When trying to login to an HP prodesk with Windows 7 Pro I have to wait 30 seconds for a non-existent fingerprint reader every time I login before I see the user icon to login with.

If I try and run HP client security to disable this feature it tells me 'The value does not fall within the expected range' when typing in the Windows password???

But that is definitely the password.

There is no other account, I login as the Administrator

What can I do?
Sponsor

Want to thank us? Use: Patreon or PayPal or Bitcoins: bc1q4whppe29dw77rm4kv4pln0gqae4yjnxly0dny0hky6yhnafukzjsyrsqhk

All opinions expressed within these pages are sent in by members of the public or by our staff in their spare time, and as such do not represent any opinion held by sircles.net Ltd or their partners.


andrewt2m
  • andrewt2m
  • 100% (Exalted)
  • Advanced Member Topic Starter
2 years ago
Remove all of the HP fingerprint software or shutdown the services with MSConfig

It must be a service that starts up before login so it would be best to try disabling everything to do with HP biometrics to see what is causing the problem.