Lemonde
  • Lemonde
  • 100% (Exalted)
  • Advanced Member Topic Starter
5 months ago
My Asus Zenbook is suddenly broken - no internet access via wireless and no bluetooth.

I see:
 UX433F No Wifi.png You have insufficient rights to see the content.

 UX433F-BT.png You have insufficient rights to see the content.

The messages in the device manager are:

for bluetooth:

This device cannot start. (Code 10)

STATUS_DEVICE_POWER_FAILURE

Hardware ID: USB\VID_8087&PID_0AAA&REV_0000
USB\VID_8087&PID_0AAA

And Network Controller:

The drivers for this device are not installed. (Code 28)

There are no compatible drivers for this device.


To find a driver for this device, click Update Driver.

Hardware ID: PCI\VEN_8086&DEV_9DF0&SUBSYS_00008086&REV_30
PCI\VEN_8086&DEV_9DF0&SUBSYS_00008086
PCI\VEN_8086&DEV_9DF0&CC_028000
PCI\VEN_8086&DEV_9DF0&CC_0280

 NIC.png You have insufficient rights to see the content.

I have just reinstalled Windows to try and fix to no avail!



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berkscompsltd
5 months ago
I have tried removing the ASUS software to no avail but I think it is a software problem as the install of Windows could see WLANs

I am seeing an Event Id: 701 | power manager has not requested suppression of all input | asus zenbook 14
pasepulv
5 months ago
Hi!! i have the same problem with this model, sometimes works for me , shutdown, power on, enter bios, disable wifi , login windows, shutdown, power on, enter bios, enable wifi, login windows and works for a few days or hours, i asked to asus support and the solution y change mainboard because wifi adapter y integrated on this, but definitively is a hardware problem, finally i change the computer, but always looking if there is any solution.
sirclesadmin
4 months ago
Add a USB adapter with Bluetooth built in is the best advice we can give.
berkscompsltd
4 months ago
Where is this in the BIOS? I can only find the Network Stack Configuration setting
pasepulv
4 months ago
Hi, under the security menu on bios, there is one option named I/O Interface Security , sub menu wireless network and bluetooth interface, this enable or disable wifi module.