Lemonde
  • Lemonde
  • 100% (Exalted)
  • Advanced Member Topic Starter
4 years ago
Any idea what is causing this?

This user could log in last week but now we cannot get them logged in for toffee or even hard cash!!!


Log Name: Microsoft-Windows-TerminalServices-SessionBroker/Admin
Source: Microsoft-Windows-TerminalServices-SessionBroker
Date: 14/09/2020 12:40:20
Event ID: 802
Task Category: RD Connection Broker processes connection request
Level: Error
Keywords:
User: NETWORK SERVICE
Computer: RemoteDesktopHost.domain.local
Description:
RD Connection Broker failed to process the connection request for user domain\user.
Error: Element not found.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-TerminalServices-SessionBroker" Guid="{D1737620-6A25-4BEF-B07B-AAC3DF44EFC9}" />
<EventID>802</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>101</Task>
<Opcode>11</Opcode>
<Keywords>0x4000000000000000</Keywords>
<TimeCreated SystemTime="2020-09-14T11:40:20.440877500Z" />
<EventRecordID>52</EventRecordID>
<Correlation ActivityID="{F42086DC-BDEE-44C2-9DA3-EE625CB50000}" />
<Execution ProcessID="3040" ThreadID="188592" />
<Channel>Microsoft-Windows-TerminalServices-SessionBroker/Admin</Channel>
<Computer>Desktop.domain.local</Computer>
<Security UserID="S-1-5-20" />
</System>
<UserData>
<EventXML xmlns="Event_NS">
<param1>domain\user</param1>
<param2>Element not found. </param2>
<param3>0</param3>
</EventXML>
</UserData>
</Event>

It just refuses saying:

This Computer Can't Connect to the Remote Computer.

Try Connecting Again. If the problem continues, contact the owner of the remote computer or your network administrator

UserPostedImage

Connecting fine all last week and now an update has ruined me!!!
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Lemonde
  • Lemonde
  • 100% (Exalted)
  • Advanced Member Topic Starter
4 years ago
So eventually we had to do the following after everything else we could think of failed:

Log into a domain controller

Find that user in AD

Open Properties and go to Remote Desktop Services Profile

Tick

Deny this user permissions to log on to Remote Desktop Session Host server

UserPostedImage

Click Apply

Untick

Click Apply

And it was resolved.

It still took a few minutes to get the user logged in afterwards as the profile loaded very slowly the first time.


drdread
  • drdread
  • 100% (Exalted)
  • Advanced Member
4 years ago
This can also be a maximum connections reached issue - check licensing for RD CALs and RD Gateway CALs
Lemonde
  • Lemonde
  • 100% (Exalted)
  • Advanced Member Topic Starter
4 years ago
Yes the licensing can also produce this problem - if you exceed the number of licenses by double then the RDS server will no longer permit connections from clients and you will receive the

This Computer Can't Connect to the Remote Computer.

Try Connecting Again. If the problem continues, contact the owner of the remote computer or your network administrator

Message.
drdread
  • drdread
  • 100% (Exalted)
  • Advanced Member
4 years ago
There is a limit on Server 2012 of 250 users and I think if you have built your domain from a SBS 2011 server there is a limit of 25

I am not sure where this live in ADSIEdit though.
Lemonde
  • Lemonde
  • 100% (Exalted)
  • Advanced Member Topic Starter
4 years ago
Is there a Group Policy that dictates how many concurrent users can log in?