• Lemonde
  • 100% (Exalted)
  • Advanced Member Topic Starter
2 years ago
Is this error from the IP helper Service important?

Do I need to do anything?

Log Name: System
Source: Service Control Manager
Date: 16/06/2020 17:26:39
Event ID: 7011
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: %computername%
A timeout (30000 milliseconds) was reached while waiting for a transaction response from the iphlpsvc service.
Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7011</EventID>
<TimeCreated SystemTime="2020-06-16T16:26:39.102419100Z" />
<Correlation />
<Execution ProcessID="876" ThreadID="952" />
<Security />
<Data Name="param1">30000</Data>
<Data Name="param2">iphlpsvc</Data>


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2 years ago
Legend has it, that if you disable the Smart Card Device Enumeration Service, this problem goes away.

Note that this is when the above error coincides with slow logon.

You can also choose ask for password over Smart card or Windows Hello for Business in the mstsc client: