Lemonde
  • Lemonde
  • 100% (Exalted)
  • Advanced Member Topic Starter
5 years ago
We are seeing the following:

Log Name: Application
Source: Application Error
Date: 01/08/2018 16:32:52
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: %COMPUTERNAME%.domain.local
Description:
Faulting application name: EXCEL.EXE, version: 16.0.7571.2109, time stamp: 0x58644aa5
Faulting module name: chart.dll, version: 16.0.7571.7095, time stamp: 0x5863d455
Exception code: 0xc0000005
Fault offset: 0x00000000000d829a
Faulting process id: 0x50f4
Faulting application start time: 0x01d428dcc9ffe85e
Faulting application path: C:\Program Files\Microsoft Office\Root\Office16\EXCEL.EXE
Faulting module path: C:\Program Files\Microsoft Office\Root\Office16\chart.dll
Report Id: 26d6ceed-95a0-11e8-80e7-00155d643b07
Faulting package full name:
Faulting package-relative application ID:
Event Xml:



1000
2
100
0x80000000000000

1105757
Application
%COMPUTERNAME%.domain.local



EXCEL.EXE
16.0.7571.2109
58644aa5
chart.dll
16.0.7571.7095
5863d455
c0000005
00000000000d829a
50f4
01d428dcc9ffe85e
C:\Program Files\Microsoft Office\Root\Office16\EXCEL.EXE
C:\Program Files\Microsoft Office\Root\Office16\chart.dll
26d6ceed-95a0-11e8-80e7-00155d643b07







This is happening all of the time :-o

What can we do??????
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Lemonde
  • Lemonde
  • 100% (Exalted)
  • Advanced Member Topic Starter
5 years ago
I am going to try:

Press Win + R to start "Run", type "excel.exe /safe" in the blank box, press Enter.

And will post the results...
sirclesadmin
5 years ago
We seem to have remedied this issue by running the O365 updates as the admin with everyone else logged out and then restarting the box afterwards. We no longer see the error above.
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