Hello all,
On our Remote Desktop Server 2012 R2, some of our users are seeing that Excel crashes if it has been left open (which they often need to do - pick-up where they left off) and they lose all of their work until they go to recovered items etc.
Now they open a lot of spread sheets at once and leave them open for ages, re-connecting to the session from different computers, but they have done this in the past without issue.
Event log example here:
Log Name: Application
Source: Application Error
Date: 17/04/2019 18:42:09
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: %computername%.domain.suffix
Description:
Faulting application name: EXCEL.EXE, version: 16.0.11328.20158, time stamp: 0x5c7f9def
Faulting module name: ntdll.dll, version: 6.3.9600.18895, time stamp: 0x5a4b1b67
Exception code: 0xc0000374
Fault offset: 0x00000000000f1cd0
Faulting process id: 0xa174
Faulting application start time: 0x01d4f13bfa785f4a
Faulting application path: C:\Program Files\Microsoft Office\Root\Office16\EXCEL.EXE
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 1f841f0d-6138-11e9-80ef-00155d643b07
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
1000
2
100
0x80000000000000
1454412
Application
%computername%.domain.suffix
EXCEL.EXE
16.0.11328.20158
5c7f9def
ntdll.dll
6.3.9600.18895
5a4b1b67
c0000374
00000000000f1cd0
a174
01d4f13bfa785f4a
C:\Program Files\Microsoft Office\Root\Office16\EXCEL.EXE
C:\Windows\SYSTEM32\ntdll.dll
1f841f0d-6138-11e9-80ef-00155d643b07
Log Name: Application
Source: Application Error
Date: 17/04/2019 15:59:57
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: %computername%.domain.suffix
Description:
Faulting application name: EXCEL.EXE, version: 16.0.11328.20158, time stamp: 0x5c7f9def
Faulting module name: EXCEL.EXE, version: 16.0.11328.20158, time stamp: 0x5c7f9def
Exception code: 0xc0000005
Fault offset: 0x00000000000cdce0
Faulting process id: 0x15b68
Faulting application start time: 0x01d4f42fddb6aaa9
Faulting application path: C:\Program Files\Microsoft Office\Root\Office16\EXCEL.EXE
Faulting module path: C:\Program Files\Microsoft Office\Root\Office16\EXCEL.EXE
Report Id: 76ef784f-6121-11e9-80ef-00155d643b07
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
1000
2
100
0x80000000000000
1454236
Application
%computername%.domain.suffix
EXCEL.EXE
16.0.11328.20158
5c7f9def
EXCEL.EXE
16.0.11328.20158
5c7f9def
c0000005
00000000000cdce0
15b68
01d4f42fddb6aaa9
C:\Program Files\Microsoft Office\Root\Office16\EXCEL.EXE
C:\Program Files\Microsoft Office\Root\Office16\EXCEL.EXE
76ef784f-6121-11e9-80ef-00155d643b07
