Lemonde
  • Lemonde
  • 100% (Exalted)
  • Advanced Member Topic Starter
3 years ago
MS CRM x64 on Windows 11 Office 2019 latest patches
System freezes or fails to open:





Log Name: Application
Source: MSCRMAddin
Date: 04/09/2021 16:29:23
Event ID: 5922
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: pc.domain.local
Description:
An error occurred with the Microsoft CRM Outlook add-in. Restart Microsoft Outlook and try again. HR=0x80040111. Context=Something went wrong while trying to communicate with Dynamics 365. Please try again later. If the issue persists, contact support.
Microsoft.Interop.Mapi.MAPIException:
at Microsoft.Crm.MapiStore.MSProvider.Microsoft.Interop.Mapi.IMSProvider.Logon(ISupport MAPISupport, String profileName, EntryId entryId, IMSProvider_Logon_Flags logonFlags)

. Function=%3. Line=%4.
Event Xml:



5922
0
2
0
0
0x80000000000000

10107


Application
pc.domain.local



80040111
Something went wrong while trying to communicate with Dynamics 365. Please try again later. If the issue persists, contact support.
Microsoft.Interop.Mapi.MAPIException: <StoreNotConfigured>
at Microsoft.Crm.MapiStore.MSProvider.Microsoft.Interop.Mapi.IMSProvider.Logon(ISupport MAPISupport, String profileName, EntryId entryId, IMSProvider_Logon_Flags logonFlags)




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Lemonde
  • Lemonde
  • 100% (Exalted)
  • Advanced Member Topic Starter
3 years ago
This was seen earlier, when Outlook actually started:

Log Name: Application
Source: Outlook
Date: 04/09/2021 16:27:55
Event ID: 59
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: PC.domain.local
Description:
Outlook disabled the following add-in(s):



ProgID: crmaddin.Addin
GUID: {C1373C70-EE95-4D30-840E-5265694DE612}
Name: Microsoft Dynamics 365
Description: Microsoft Dynamics 365 is a multi-lingual customer relationship management application that provides sales, service, and marketing capabilities.
Load Behavior: 3
HKLM: 1
Location: c:\program files\microsoft dynamics crm\client\bin\crmaddin.dll
Threshold Time (Milliseconds): 1000
Time Taken (Milliseconds): 2938
Disable Reason: This add-in caused Outlook to start slowly. As a result, it was disabled.
Policy Exception (Allow List): 0

ProgID: OutlookChangeNotifier.Connect
GUID: {12E6A993-AE52-4F99-8B89-41F985E6C952}
Name: Outlook Change Notifier
Description: Detects changes to contacts and calendars
Load Behavior: 3
HKLM: 1
Location: c:\program files\common files\apple\mobile device support\outlookchangenotifieraddin.dll
Threshold Time (Milliseconds): 1000
Time Taken (Milliseconds): 1844
Disable Reason: This add-in caused Outlook to start slowly. As a result, it was disabled.
Policy Exception (Allow List): 0
Event Xml:



59
0
3
0
0
0x80000000000000

10104


Application
PC.domain.local



Outlook disabled the following add-in(s):



ProgID: crmaddin.Addin
GUID: {C1373C70-EE95-4D30-840E-5265694DE612}
Name: Microsoft Dynamics 365
Description: Microsoft Dynamics 365 is a multi-lingual customer relationship management application that provides sales, service, and marketing capabilities.
Load Behavior: 3
HKLM: 1
Location: c:\program files\microsoft dynamics crm\client\bin\crmaddin.dll
Threshold Time (Milliseconds): 1000
Time Taken (Milliseconds): 2938
Disable Reason: This add-in caused Outlook to start slowly. As a result, it was disabled.
Policy Exception (Allow List): 0

ProgID: OutlookChangeNotifier.Connect
GUID: {12E6A993-AE52-4F99-8B89-41F985E6C952}
Name: Outlook Change Notifier
Description: Detects changes to contacts and calendars
Load Behavior: 3
HKLM: 1
Location: c:\program files\common files\apple\mobile device support\outlookchangenotifieraddin.dll
Threshold Time (Milliseconds): 1000
Time Taken (Milliseconds): 1844
Disable Reason: This add-in caused Outlook to start slowly. As a result, it was disabled.
Policy Exception (Allow List): 0




The message below was probably when it had not been configured. I have since set the add-in to always be enabled. Now all we see is the splash screen with 'Processing...' and nothing happens, except that Microsoft Edge opens by itself.

UserPostedImage




Lemonde
  • Lemonde
  • 100% (Exalted)
  • Advanced Member Topic Starter
3 years ago
Remove the CRM domain from intranet security settings in this case.