Cannot login as a new user on Windows 10 PCs · PC & Mac Help and Assistance

Lemonde
100% (Exalted)
Advanced Member Topic Starter

4 years ago

I have a PC here that I can create new users on and give permissions to, but when I try and log in as that user I see:

The User Profile service failed the sign-in.

User profile cannot be loaded.

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sirclesadmin
100% (Exalted)
Administration

4 years ago

If it is an Administrator account, try adding a password.

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Lemonde
100% (Exalted)
Advanced Member Topic Starter

4 years ago

I cannot see how to do that, there is no option under accounts to add a password that I can see.

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sirclesadmin
100% (Exalted)
Administration

4 years ago

Click the Start Button in the bottom right hand corner of the screen with the mouse arrow and type control and select Control Panel when it appears.

Go to Accounts in there and you can choose to change another account and there is a 'create password' option.

Edited by user 4 years ago | Reason: Not specified

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Lemonde
100% (Exalted)
Advanced Member Topic Starter

4 years ago

Still getting the same issue 🤐

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sirclesadmin
100% (Exalted)
Administration

4 years ago

Try resetting file permissions under c:\users

From an elevated command prompt, run:

icacls "c:\users" /reset /t /c /l

You should now be (hopefully) able to see the folders under c:\users that represent the profiles of the users you are trying to log in as.

It may also be worth running sfc /scannow in the command prompt before you reboot and try logging in.

Edited by user 4 years ago | Reason: added SFC scan

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