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Offline Lemonde  
#1 Posted : 04 September 2021 16:47:16(UTC)
Lemonde

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Joined: 08/01/2017(UTC)
Posts: 734
United Kingdom
Location: London

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MS CRM x64 on Windows 11 Office 2019 latest patches
System freezes or fails to open:



Quote:
Log Name: Application
Source: MSCRMAddin
Date: 04/09/2021 16:29:23
Event ID: 5922
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: pc.domain.local
Description:
An error occurred with the Microsoft CRM Outlook add-in. Restart Microsoft Outlook and try again. HR=0x80040111. Context=Something went wrong while trying to communicate with Dynamics 365. Please try again later. If the issue persists, contact support.
Microsoft.Interop.Mapi.MAPIException: <StoreNotConfigured>
at Microsoft.Crm.MapiStore.MSProvider.Microsoft.Interop.Mapi.IMSProvider.Logon(ISupport MAPISupport, String profileName, EntryId entryId, IMSProvider_Logon_Flags logonFlags)

. Function=%3. Line=%4.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="MSCRMAddin" />
<EventID Qualifiers="49152">5922</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2021-09-04T15:29:23.5535121Z" />
<EventRecordID>10107</EventRecordID>
<Correlation />
<Execution ProcessID="6840" ThreadID="0" />
<Channel>Application</Channel>
<Computer>pc.domain.local</Computer>
<Security />
</System>
<EventData>
<Data>80040111</Data>
<Data>Something went wrong while trying to communicate with Dynamics 365. Please try again later. If the issue persists, contact support.
Microsoft.Interop.Mapi.MAPIException: &lt;StoreNotConfigured&gt;
at Microsoft.Crm.MapiStore.MSProvider.Microsoft.Interop.Mapi.IMSProvider.Logon(ISupport MAPISupport, String profileName, EntryId entryId, IMSProvider_Logon_Flags logonFlags)

</Data>
</EventData>
</Event>
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Offline Lemonde  
#2 Posted : 04 September 2021 16:56:48(UTC)
Lemonde

Rank: Advanced Member

Groups: Registered
Joined: 08/01/2017(UTC)
Posts: 734
United Kingdom
Location: London

Thanks: 21 times
Was thanked: 8 time(s) in 8 post(s)
This was seen earlier, when Outlook actually started:

Log Name: Application
Source: Outlook
Date: 04/09/2021 16:27:55
Event ID: 59
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: PC.domain.local
Description:
Outlook disabled the following add-in(s):



ProgID: crmaddin.Addin
GUID: {C1373C70-EE95-4D30-840E-5265694DE612}
Name: Microsoft Dynamics 365
Description: Microsoft Dynamics 365 is a multi-lingual customer relationship management application that provides sales, service, and marketing capabilities.
Load Behavior: 3
HKLM: 1
Location: c:\program files\microsoft dynamics crm\client\bin\crmaddin.dll
Threshold Time (Milliseconds): 1000
Time Taken (Milliseconds): 2938
Disable Reason: This add-in caused Outlook to start slowly. As a result, it was disabled.
Policy Exception (Allow List): 0

ProgID: OutlookChangeNotifier.Connect
GUID: {12E6A993-AE52-4F99-8B89-41F985E6C952}
Name: Outlook Change Notifier
Description: Detects changes to contacts and calendars
Load Behavior: 3
HKLM: 1
Location: c:\program files\common files\apple\mobile device support\outlookchangenotifieraddin.dll
Threshold Time (Milliseconds): 1000
Time Taken (Milliseconds): 1844
Disable Reason: This add-in caused Outlook to start slowly. As a result, it was disabled.
Policy Exception (Allow List): 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Outlook" />
<EventID Qualifiers="32768">59</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2021-09-04T15:27:55.8418029Z" />
<EventRecordID>10104</EventRecordID>
<Correlation />
<Execution ProcessID="6840" ThreadID="0" />
<Channel>Application</Channel>
<Computer>PC.domain.local</Computer>
<Security />
</System>
<EventData>
<Data>Outlook disabled the following add-in(s):



ProgID: crmaddin.Addin
GUID: {C1373C70-EE95-4D30-840E-5265694DE612}
Name: Microsoft Dynamics 365
Description: Microsoft Dynamics 365 is a multi-lingual customer relationship management application that provides sales, service, and marketing capabilities.
Load Behavior: 3
HKLM: 1
Location: c:\program files\microsoft dynamics crm\client\bin\crmaddin.dll
Threshold Time (Milliseconds): 1000
Time Taken (Milliseconds): 2938
Disable Reason: This add-in caused Outlook to start slowly. As a result, it was disabled.
Policy Exception (Allow List): 0

ProgID: OutlookChangeNotifier.Connect
GUID: {12E6A993-AE52-4F99-8B89-41F985E6C952}
Name: Outlook Change Notifier
Description: Detects changes to contacts and calendars
Load Behavior: 3
HKLM: 1
Location: c:\program files\common files\apple\mobile device support\outlookchangenotifieraddin.dll
Threshold Time (Milliseconds): 1000
Time Taken (Milliseconds): 1844
Disable Reason: This add-in caused Outlook to start slowly. As a result, it was disabled.
Policy Exception (Allow List): 0 </Data>
</EventData>
</Event>

The message below was probably when it had not been configured. I have since set the add-in to always be enabled. Now all we see is the splash screen with 'Processing...' and nothing happens, except that Microsoft Edge opens by itself.

Outlook 2019 x64 CRM Add-In Processing



Offline Lemonde  
#3 Posted : 21 September 2021 16:59:22(UTC)
Lemonde

Rank: Advanced Member

Groups: Registered
Joined: 08/01/2017(UTC)
Posts: 734
United Kingdom
Location: London

Thanks: 21 times
Was thanked: 8 time(s) in 8 post(s)
Remove the CRM domain from intranet security settings in this case.
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