Windows Server Forum
»
Windows Desktop
»
Windows 10
»
Laptop will not recognise my work email during set-up
Rank: Advanced Member
Groups: Registered
Joined: 08/01/2017(UTC) Posts: 711  Location: London Thanks: 19 times Was thanked: 6 time(s) in 6 post(s)
|
When trying to setup my new laptop, I keep getting the message:
That Microsoft Account does not exist. Enter a different account or get a new one
I use Office 365 E3
If I say get a new one and enter my Office 365 address, it says:
You can't sign up here with a work or school email address. Use a personal email address, such as Gmail or Yahoo!, or get a new email address
I want to use this laptop with my office account - why can't I?
Is this the wrong version of Windows or something? |
|
|
|
|
|
If you ever wanted to thank us, you can send us Bitcoins using:12G4A52Znm5s35buKDEmKU2p2vQY69Nsyo
All opinions expressed within these pages are sent in by members of the public or by our staff in their spare time, and as such do not represent any opinion held by sircles.net Ltd or their partners.
|
|
Rank: Advanced Member
Groups: Registered
Joined: 08/01/2017(UTC) Posts: 711  Location: London Thanks: 19 times Was thanked: 6 time(s) in 6 post(s)
|
Yes it was the wrong version - Windows 10 home - I had to upgrade to get it to work, which was expensive-.
Now I know to be careful when choosing my windows version. ‘Home’ means ‘not for any work use at all!’ |
|
|
|
|
Rank: Advanced Member
Groups: Registered
Joined: 26/08/2020(UTC) Posts: 76  Thanks: 9 times Was thanked: 3 time(s) in 3 post(s)
|
Yes the best option is to use an outlook.com account and then enter the new serial or upgrade online. After that you can rest the PC under control panel > recovery and then rig up the system for your Office 365 username as if it were new.
|
|
|
|
Windows Server Forum
»
Windows Desktop
»
Windows 10
»
Laptop will not recognise my work email during set-up
Forum Jump
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.
Important Information:
The Windows Server Forum uses cookies. By continuing to browse this site, you are agreeing to our use of cookies.
More Details
Close