logo
Welcome Guest! To enable all features please Login or Register.

Notification

Icon
Error
Issue Laptop will not recognise my work email during set-up - Office 365 email 'does not exist'
Options
Go to last post Go to first unread
Previous Topic Next Topic
Offline Lemonde  
#1 Posted : 03 November 2020 14:53:56(UTC)
Lemonde

Rank: Advanced Member

Groups: Registered
Joined: 08/01/2017(UTC)
Posts: 620
United Kingdom
Location: London

Thanks: 15 times
Was thanked: 6 time(s) in 6 post(s)
When trying to setup my new laptop, I keep getting the message:

That Microsoft Account does not exist. Enter a different account or get a new one

I use Office 365 E3

If I say get a new one and enter my Office 365 address, it says:

You can't sign up here with a work or school email address. Use a personal email address, such as Gmail or Yahoo!, or get a new email address

I want to use this laptop with my office account - why can't I?

Is this the wrong version of Windows or something?
Refurbished Computers Berkshire
Data Recovery Berkshire
Back to top
WWW
Sponsor

If you ever wanted to thank us, you can send us Bitcoins using:

12G4A52Znm5s35buKDEmKU2p2vQY69Nsyo

All opinions expressed within these pages are sent in by members of the public or by our staff in their spare time, and as such do not represent any opinion held by sircles.net Ltd or their partners.
Back to top  

Wanna join the discussion?! Login to your sircles tech forum account, or Register a new forum account.
Back to top  
Offline Lemonde  
#2 Posted : 17 November 2020 12:20:53(UTC)
Lemonde

Rank: Advanced Member

Groups: Registered
Joined: 08/01/2017(UTC)
Posts: 620
United Kingdom
Location: London

Thanks: 15 times
Was thanked: 6 time(s) in 6 post(s)
Yes it was the wrong version - Windows 10 home - I had to upgrade to get it to work, which was expensive-.

Now I know to be careful when choosing my windows version. ‘Home’ means ‘not for any work use at all!’
Refurbished Computers Berkshire
Data Recovery Berkshire
Back to top
WWW
Offline drdread  
#3 Posted : 22 November 2020 21:01:53(UTC)
drdread

Rank: Advanced Member

Groups: Registered
Joined: 26/08/2020(UTC)
Posts: 50
Australia

Thanks: 8 times
Was thanked: 2 time(s) in 2 post(s)
Yes the best option is to use an outlook.com account and then enter the new serial or upgrade online. After that you can rest the PC under control panel > recovery and then rig up the system for your Office 365 username as if it were new.
Back to top
Users browsing this topic
Forum Jump  
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.

Privacy Policy | Powered by YAF.NET 2.24.19 | YAF.NET © 2003-2020, Yet Another Forum.NET
This page was generated in 0.175 seconds.