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sirclesadmin  
#1 Posted : 29 June 2018 06:06:08(UTC)
sirclesadmin

Rank: Administration

Groups: Administrators
Joined: 03/10/2016(UTC)
Posts: 68

We are seeing the following when trying to restore a v20 company to v24.1

It hangs on converting the same invoice number every time 19223

Is this a data issue or something else do you think?

Log Name: Application
Source: Application Hang
Date: 29/06/2018 06:22:06
Event ID: 1002
Task Category: (101)
Level: Error
Keywords: Classic
User: N/A
Computer: %COMPUTERNAME%.domain.suffix
Description:
The program SBDDesktop.exe version 14.0.62.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 15e8
Start Time: 01d40f08772a9efb
Termination Time: 0
Application Path: C:\Program Files (x86)\Common Files\Sage SBD\SBDDesktop\v14\SBDDesktop.exe
Report Id: 589a8e7d-7b5c-11e8-8133-00237d5c17f8
Faulting package full name:
Faulting package-relative application ID:

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Hang" />
<EventID Qualifiers="0">1002</EventID>
<Level>2</Level>
<Task>101</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2018-06-29T05:22:06.000000000Z" />
<EventRecordID>103926</EventRecordID>
<Channel>Application</Channel>
<Computer>%COMPUTERNAME%.domain.suffix</Computer>
<Security />
</System>
<EventData>
<Data>SBDDesktop.exe</Data>
<Data>14.0.62.0</Data>
<Data>15e8</Data>
<Data>01d40f08772a9efb</Data>
<Data>0</Data>
<Data>C:\Program Files (x86)\Common Files\Sage SBD\SBDDesktop\v14\SBDDesktop.exe</Data>
<Data>589a8e7d-7b5c-11e8-8133-00237d5c17f8</Data>
<Data>
</Data>
<Data>
</Data>
<Binary>55006E006B006E006F0077006E0000000000</Binary>
</EventData>
</Event>

Edited by user 29 June 2018 06:34:00(UTC)  | Reason: Not specified

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sirclesadmin  
#2 Posted : 29 June 2018 07:42:43(UTC)
sirclesadmin

Rank: Administration

Groups: Administrators
Joined: 03/10/2016(UTC)
Posts: 68

Just to say that we could actually restore this to Sage 2009 and backup again but it still stops at invoice conversion 19923...
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