drdread
  • drdread
  • 100% (Exalted)
  • Advanced Member Topic Starter
16 days ago
Trying to connect to a Remote Desktop Server (I can connect from outside OK)

There was a problem connecting to the remote resource. Ask your network administrator for help. 0x3000008 Extended Error 0x0
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sirclesadmin
16 days ago

The error code 0x3000008 suggests a network-related issue when trying to connect to a remote resource. This could be due to several reasons, including:



  1. Network Connectivity Issues – Check if your internet connection is stable.

  2. Firewall or Proxy Restrictions – Your firewall, VPN, or proxy settings may be blocking the connection.

  3. Remote Server Issues – The server you're trying to reach might be down or experiencing problems.

  4. Authentication Problems – If the resource requires credentials, ensure that they are correct and that you have the necessary permissions.

  5. DNS or IP Resolution Problems – Try flushing your DNS cache using:

    • Windows: ipconfig /flushdns

    • macOS/Linux: Restart the network service or clear DNS cache.



  6. Group Policy Restrictions – If you're on a corporate network, your IT administrator may have restricted access.


Troubleshooting Steps:



  • Restart your computer and router.

  • Try accessing the resource from a different network or device.

  • Disable your VPN, firewall, or proxy temporarily to see if it resolves the issue.

  • Contact your network administrator if you're on a managed network.


Would you like specific help for a particular application or resource?



drdread
  • drdread
  • 100% (Exalted)
  • Advanced Member Topic Starter
16 days ago
Could it be a firewall setting on their network perimeter and if so, what might cause that?
drdread
  • drdread
  • 100% (Exalted)
  • Advanced Member Topic Starter
16 days ago

Yes, a firewall setting on their network perimeter could be causing the 0x3000008 error. Firewalls control inbound and outbound traffic and may block or restrict access based on security policies. Here are some possible reasons why the firewall might be preventing the connection:


Possible Firewall Causes:



  1. IP or Port Blocking – The firewall may be configured to block specific IP addresses, domains, or ports required to establish a connection.

  2. Deep Packet Inspection (DPI) – Some enterprise firewalls inspect network traffic and block certain protocols, especially if they appear suspicious or unauthorized.

  3. Geo-Blocking – If the remote resource is located in a different country, their firewall might be set to block access from specific regions.

  4. Intrusion Prevention System (IPS) or IDS Rules – If your request is flagged as suspicious or violates security policies, the firewall could block it automatically.

  5. Expired or Invalid Security Certificates – If the remote resource uses HTTPS and has an expired or untrusted SSL certificate, strict firewall settings may block access.

  6. Rate Limiting / Throttling – If multiple connection attempts occur in a short time, the firewall may interpret this as a possible attack and temporarily block access.

  7. Application or Protocol Restrictions – Some firewalls block specific applications or services (e.g., VPNs, remote desktop protocols, certain cloud services).

  8. VPN or Proxy Restrictions – If you're using a VPN or proxy, the firewall may detect and block it.

  9. Zero Trust or Conditional Access Policies – Some organizations implement strict Zero Trust models where only pre-approved devices, users, or locations can connect.


How to Confirm & Resolve:



  • Check Network Logs – If you have access to firewall logs, look for blocked requests related to your connection attempt.

  • Try a Different Network – Attempt to connect from a different network (e.g., mobile hotspot) to rule out local firewall issues.

  • Ping & Traceroute Tests – Use ping and tracert (Windows) or traceroute (Mac/Linux) to check if packets reach the destination.

  • Ask IT/Admin for Whitelisting – If this is a work or corporate network, request the necessary IPs, ports, or services be whitelisted.

  • Test with VPN – If a VPN is blocked, try connecting directly or switching to a different VPN protocol.

  • Verify DNS Settings – Use an alternate DNS like Google (8.8.8.8) or Cloudflare (1.1.1.1) to rule out DNS-based blocking.


Would you like specific guidance on checking firewall logs or running diagnostic tests?