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Offline Lemonde  
#1 Posted : 17 June 2020 10:11:10(UTC)
Lemonde

Rank: Advanced Member

Groups: Registered
Joined: 08/01/2017(UTC)
Posts: 711
United Kingdom
Location: London

Thanks: 19 times
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Is this error from the IP helper Service important?

Do I need to do anything?

Log Name: System
Source: Service Control Manager
Date: 16/06/2020 17:26:39
Event ID: 7011
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: %computername%
Description:
A timeout (30000 milliseconds) was reached while waiting for a transaction response from the iphlpsvc service.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7011</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2020-06-16T16:26:39.102419100Z" />
<EventRecordID>24300</EventRecordID>
<Correlation />
<Execution ProcessID="876" ThreadID="952" />
<Channel>System</Channel>
<Computer>%computername%</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">30000</Data>
<Data Name="param2">iphlpsvc</Data>
</EventData>
</Event>

Edited by user 03 July 2020 14:53:25(UTC)  | Reason: Yes, that was it!

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Offline sirclesadmin  
#2 Posted : 03 July 2020 11:41:01(UTC)
sirclesadmin

Rank: Administration

Groups: Administrators
Joined: 03/10/2016(UTC)
Posts: 175

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Legend has it, that if you disable the Smart Card Device Enumeration Service, this problem goes away.

Note that this is when the above error coincides with slow logon.

You can also choose ask for password over Smart card or Windows Hello for Business in the mstsc client:

Remote Desktop Client (mstsc.exe)
thanks 1 user thanked sirclesadmin for this useful post.
Lemonde on 03/07/2020(UTC)
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