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Lemonde  
#1 Posted : 01 October 2019 10:33:09(UTC)
Lemonde

Rank: Advanced Member

Groups: Registered
Joined: 08/01/2017(UTC)
Posts: 339
United Kingdom
Location: London

Hello

I have Windows 10 on my laptop with Office 2010 installed

All has been working fine always but now when I double click a DOCX file, I just get a spinning blue circle instead of opening the document

Word opens fine by itself and can open files as normal from the File>Open dialogue

Excel still works fine

It is as if double clicking the DOCX files starts a process that cannot finish as it does not stop spinning.

Laptop is an HP with a hundred different HP services running, but none of this has been an issue before.

Any ideas?

Edited by user 01 October 2019 10:42:16(UTC)  | Reason: Not specified

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Lemonde  
#2 Posted : 01 October 2019 10:58:00(UTC)
Lemonde

Rank: Advanced Member

Groups: Registered
Joined: 08/01/2017(UTC)
Posts: 339
United Kingdom
Location: London

I have just tried Microsoft Office 2010 repair and SFC /scannow to see if that helped.

I also cleared %temp% by pressing Windows + R and typing %temp%, doing select all, and pressing delete and confirming 'delete all.'

Just restarted and double clicking a Word Document had opened the file!

I will keep an eye out on what happens, but it looks promising so far!
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