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Posted by: Lemonde - 05 July 2017 09:39:38
Here is the kind of resistance you encounter when trying to recover your insurance value from Hermes: MyHermes: Hi, my name is MyHermes. How may I help you? Customer: I need to make a claim for damage to my delivered parcel MyHermes: I'm so sorry to hear you received your parcel damaged. Customer: No I sent it Customer: My eBay buyer want to return it Customer: wants to return it sorry MyHermes: Can you please confirm the 16 digit parcel id. Customer: 5640780252703986 MyHermes: Please allow me a minute while i check this for you. MyHermes: Can you provide me with photos of the damage caused to the parcel please? Customer: yes how do I attache? File attachment upload has started. The file RtnDownloadFile (1).png (104.24KB) was received. File attachment upload has started. The file RtnDownloadFile (2).png (198.57KB) was received. MyHermes: Can you confirm the contents of the parcel, what was it made from and what was the extent of the damage? File attachment upload has started. The file RtnDownloadFile (3).png (155.23KB) was received. File attachment upload has started. The file RtnDownloadFile (4).png (106.67KB) was received. File attachment upload has started. The file RtnDownloadFile.png (149.55KB) was received. Customer: Well the back was dented in and the PC no longer powers up and so they wish a full refund Customer: Even though it was surrounded with expanded polystyrene MyHermes: Can you also confirm that the contents of your parcel are not on the list of items that are excluded from compensation for damage, provided in the link below: Customer: so they must have dropped it on something sharp MyHermes: https://www.myhermes.co.uk/wps/portal/PN_CTR/Home/excluded-items/ Customer: yes it is not on the list MyHermes: The item you have send falls under the excluded list. Customer: how? Customer: it does not Customer: explain yourself MyHermes: Please check the list i have provided to you. Customer: I just did - it is not there MyHermes: Iam sorry but iam unable to send you the damage claim form. Customer: explain please - you are not making any sense Customer: There is no computer on your excluded list MyHermes: I can see that moniter is in excluded list. hence i can not help you with this. Customer: there is no monitor Customer: it is a PC Customer: do you know what a PC is? Customer: it is a metal box Customer: with a computer in MyHermes: Yes i know but iam very sorry to say that i check the excluded list its there in it. Customer: are you trying to be difficult on purpose? Customer: no it isn't Customer: show me it in the list Customer: name the item Customer: stop wasting time Customer: Which item?: All tickets including travel and events Antiques (objects over 100 years old) Any dangerous, hazardous or prohibited goods (as detailed in our Prohibited Goods section) Any foods solid or liquid contained in glass or ceramics - (all liquids are prohibited) Articles made largely or wholly of gold, silver or other precious metals Bankers' drafts Bearer securities including share warrants Bonds or relative coupons un-franked postage or revenue stamps (except a revenue stamp embossed or impressed on an instrument which has been executed) Cameras Ceramic or composite items of any description including without limitation glass, mirrored items, crystal, ceramics, porcelain, plaster, marble, china, stone, slate, resin, granite, concrete (or any item containing these materials) Cheques or dividend warrants which are uncrossed and made payable to the bearer Chilled food Coupons, Vouchers, Tokens, Stamps Credit cards / debit cards Currency notes or coins Current bank notes Diamonds and other precious stones with a value in excess of £250 Eggs Flat packed furniture with sharp metal edges Fossils, Stones, Stoneware Frozen food Furniture (Unless flat packed) Human and animal remains including, without limitation, ashes Items made of or containing glass Items which can be exchanged by themselves or with any other item for money or goods or services Items which have been strapped together Jewellery with a value over £250 or antique items Kitchen Appliances - White goods/coffee machines/microwaves Lighting Liquid food items or items contained in glass or ceramics - (all liquids are prohibited) Lottery tickets, scratch cards or similar Marble or any stone derivative Musical instrument hard cases and suitcases when used as external packaging Musical instruments National insurance stamps Negotiable documents i.e. Passport Paintings/Canvas Prints Perishable food Perishable goods Plants, seeds, flowers, and plant derivatives Real fur Resin items, amber and composites Scripts or subscription certificates SIM cards Spectacles Telescope Tobacco and Tobacco products TV's & Monitors Uncrossed postal orders which do not state to whom they are to be paid Watches over £250 or antique items MyHermes: Was there a moniter in it? Customer: look at the picture Customer: there is NO MONITOR!!! MyHermes: Are you talking about cpu. Customer: there is no monitor Customer: you have wasted a lot of time now Customer: I see that you are rttrying to put me off claiming Customer: but this is an expensive item and I need to be compensated now that you have broken it Customer: that is why I added £200 value to the parcel, and thank goodness I did Customer: although they paid £244 MyHermes: Sorry for the miscommunication. MyHermes: I will send you the damage claim form via email on your registered email address after concluding this chat. Customer: OK MyHermes: Is there anything else i can help you with. Customer: OK I don't have the form yet MyHermes: Thank you for contacting myhermes. Customer: i dont have it yet MyHermes: I will send you once this chat is concluded. Customer: OK awaiting form MyHermes: Yes thank you. MyHermes has disconnected.

Posted by: Lemonde - 05 July 2017 09:39:38

Here is the kind of resistance you encounter when trying to recover your insurance value from Hermes: MyHermes: Hi, my name is MyHermes. How may I help you? Customer: I need to make a claim for damage to my delivered parcel MyHermes: I'm so sorry to hear you received your parcel damaged. Customer: No I sent it Customer: My eBay buyer want to return it Customer: wants to return it sorry MyHermes: Can you please confirm the 16 digit parcel id. Customer: 5640780252703986 MyHermes: Please allow me a minute while i check this for you. MyHermes: Can you provide me with photos of the damage caused to the parcel please? Customer: yes how do I attache? File attachment upload has started. The file RtnDownloadFile (1).png (104.24KB) was received. File attachment upload has started. The file RtnDownloadFile (2).png (198.57KB) was received. MyHermes: Can you confirm the contents of the parcel, what was it made from and what was the extent of the damage? File attachment upload has started. The file RtnDownloadFile (3).png (155.23KB) was received. File attachment upload has started. The file RtnDownloadFile (4).png (106.67KB) was received. File attachment upload has started. The file RtnDownloadFile.png (149.55KB) was received. Customer: Well the back was dented in and the PC no longer powers up and so they wish a full refund Customer: Even though it was surrounded with expanded polystyrene MyHermes: Can you also confirm that the contents of your parcel are not on the list of items that are excluded from compensation for damage, provided in the link below: Customer: so they must have dropped it on something sharp MyHermes: https://www.myhermes.co.uk/wps/portal/PN_CTR/Home/excluded-items/ Customer: yes it is not on the list MyHermes: The item you have send falls under the excluded list. Customer: how? Customer: it does not Customer: explain yourself MyHermes: Please check the list i have provided to you. Customer: I just did - it is not there MyHermes: Iam sorry but iam unable to send you the damage claim form. Customer: explain please - you are not making any sense Customer: There is no computer on your excluded list MyHermes: I can see that moniter is in excluded list. hence i can not help you with this. Customer: there is no monitor Customer: it is a PC Customer: do you know what a PC is? Customer: it is a metal box Customer: with a computer in MyHermes: Yes i know but iam very sorry to say that i check the excluded list its there in it. Customer: are you trying to be difficult on purpose? Customer: no it isn't Customer: show me it in the list Customer: name the item Customer: stop wasting time Customer: Which item?: All tickets including travel and events Antiques (objects over 100 years old) Any dangerous, hazardous or prohibited goods (as detailed in our Prohibited Goods section) Any foods solid or liquid contained in glass or ceramics - (all liquids are prohibited) Articles made largely or wholly of gold, silver or other precious metals Bankers' drafts Bearer securities including share warrants Bonds or relative coupons un-franked postage or revenue stamps (except a revenue stamp embossed or impressed on an instrument which has been executed) Cameras Ceramic or composite items of any description including without limitation glass, mirrored items, crystal, ceramics, porcelain, plaster, marble, china, stone, slate, resin, granite, concrete (or any item containing these materials) Cheques or dividend warrants which are uncrossed and made payable to the bearer Chilled food Coupons, Vouchers, Tokens, Stamps Credit cards / debit cards Currency notes or coins Current bank notes Diamonds and other precious stones with a value in excess of £250 Eggs Flat packed furniture with sharp metal edges Fossils, Stones, Stoneware Frozen food Furniture (Unless flat packed) Human and animal remains including, without limitation, ashes Items made of or containing glass Items which can be exchanged by themselves or with any other item for money or goods or services Items which have been strapped together Jewellery with a value over £250 or antique items Kitchen Appliances - White goods/coffee machines/microwaves Lighting Liquid food items or items contained in glass or ceramics - (all liquids are prohibited) Lottery tickets, scratch cards or similar Marble or any stone derivative Musical instrument hard cases and suitcases when used as external packaging Musical instruments National insurance stamps Negotiable documents i.e. Passport Paintings/Canvas Prints Perishable food Perishable goods Plants, seeds, flowers, and plant derivatives Real fur Resin items, amber and composites Scripts or subscription certificates SIM cards Spectacles Telescope Tobacco and Tobacco products TV's & Monitors Uncrossed postal orders which do not state to whom they are to be paid Watches over £250 or antique items MyHermes: Was there a moniter in it? Customer: look at the picture Customer: there is NO MONITOR!!! MyHermes: Are you talking about cpu. Customer: there is no monitor Customer: you have wasted a lot of time now Customer: I see that you are rttrying to put me off claiming Customer: but this is an expensive item and I need to be compensated now that you have broken it Customer: that is why I added £200 value to the parcel, and thank goodness I did Customer: although they paid £244 MyHermes: Sorry for the miscommunication. MyHermes: I will send you the damage claim form via email on your registered email address after concluding this chat. Customer: OK MyHermes: Is there anything else i can help you with. Customer: OK I don't have the form yet MyHermes: Thank you for contacting myhermes. Customer: i dont have it yet MyHermes: I will send you once this chat is concluded. Customer: OK awaiting form MyHermes: Yes thank you. MyHermes has disconnected.

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