| Posted by: drdread - 13 May 2025 11:33:35 |
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| [Window Title] Remote Desktop Connection [Content] This computer can't connect to the remote computer. Try connecting again. If the problem continues, contact the owner of the remote computer or your network administrator. [^] Hide details [OK] [Expanded Information] Error code: 0x3 Extended error code: 0x7 What is causing this - the machine has always been OK in the past..? |
| Posted by: Lemonde - 13 May 2025 11:35:30 |
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| Log Name: Application Source: Dwminit Date: 13/05/2025 11:26:10 Event ID: 0 Task Category: None Level: Warning Keywords: Classic User: N/A Computer: RDserv.domain.local Description: The Desktop Window Manager process has exited. (Process exit code: 0xc0000005, Restart count: 8, Primary display device ID: RDPUDD Chained DD) Event Xml: [code=markup]<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Dwminit" /> <EventID Qualifiers="32770">0</EventID> <Level>3</Level> <Task>0</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2025-05-13T10:26:10.238947200Z" /> <EventRecordID>106102465</EventRecordID> <Channel>Application</Channel> <Computer>RDserv.domain.local</Computer> <Security /> </System> <EventData> <Data>0xc0000005</Data> <Data>8</Data> <Data>RDPUDD Chained DD</Data> </EventData> </Event>[/code] Is this related?? |
| Posted by: Lemonde - 13 May 2025 14:53:27 |
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| OK I am seeing these: Event 360: Windows Hello for Business provisioning will not be launched. Device is AAD joined ( AADJ or DJ++ ): Not Tested User has logged on with AAD credentials: No Windows Hello for Business policy is enabled: Not Tested Windows Hello for Business post-logon provisioning is enabled: Not Tested Local computer meets Windows hello for business hardware requirements: Not Tested User is not connected to the machine via Remote Desktop: Yes User certificate for on premise auth policy is enabled: Not Tested Machine is governed by none policy. See https://go.microsoft.com/fwlink/?linkid=832647 for more details. Log Name: Application Source: Dwminit Date: 13/05/2025 14:50:59 Event ID: 0 Task Category: None Level: Warning Keywords: Classic User: N/A Computer: RDserv.domain.local Description: The Desktop Window Manager process has exited. (Process exit code: 0xc0000005, Restart count: 8, Primary display device ID: RDPUDD Chained DD) Event Xml: [code=markup]<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Dwminit" /> <EventID Qualifiers="32770">0</EventID> <Level>3</Level> <Task>0</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2025-05-13T13:50:59.605802600Z" /> <EventRecordID>106103570</EventRecordID> <Channel>Application</Channel> <Computer>RDServ.domain.local</Computer> <Security /> </System> <EventData> <Data>0xc0000005</Data> <Data>8</Data> <Data>RDPUDD Chained DD</Data> </EventData> </Event>[/code] Theser occur every time I am logged out pr fail to login - what has broken our RD? |
| Posted by: sirclesadmin - 13 May 2025 14:58:44 |
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You're seeing a This, combined with the mention of RDPUDD Chained DD (Remote Desktop Protocol User-mode Display Driver), suggests the problem lies in the graphics stack for RDP, likely affecting your ability to connect via Remote Desktop. Possible Causes
Suggested Steps to Resolve1. Boot into Safe Mode or use Local Console AccessYou may need physical access or use ILO/iDRAC/Hyper-V/VNC to access the console directly.
2. Disable Hardware Acceleration for Remote SessionsFrom Registry Editor, disable hardware acceleration for DWM in remote sessions:
3. Force Basic Display Mode for RDPIn the same Registry location or via GPO, configure to disable RemoteFX or custom display drivers. Also check:
4. Disable/Uninstall Third-Party Display SoftwareTemporarily disable or uninstall:
5. Update or Roll Back Display DriversCheck Device Manager for display adapters and either:
6. Disable Desktop Composition via GPO (Optional)Sometimes RDP fails when Aero/Composition is forced. Disable it: GPO path:
7. Restart Remote Desktop ServicesTry from console:
Optional: Use Event Viewer FiltersTo confirm related failures, filter Application or System Logs with keywords like Final Resort: Create New Admin User & Enable RDP AgainIf corruption is user-profile-specific, create a new admin user and enable RDP using:
Ensure RDP is still enabled:
Let me know if you're able to get local or Safe Mode access - that's the key to moving forward. If it's a VM, you might also check host GPU passthrough or driver issues from the hypervisor side. |
| Posted by: drdread - 13 May 2025 14:59:28 |
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| It is a Hype-V VM so it should not have any unusual drivers |
| Posted by: sirclesadmin - 13 May 2025 15:00:41 |
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Perfect - that narrows things down and removes a lot of physical GPU and driver weirdness from the equation. A Hyper-V VM will generally use:
So if DWM is crashing inside a Hyper-V VM with error Focused Fix Steps for Hyper-V VM (DWM crashing on RDP)1. Boot into Enhanced Session or Console via Hyper-V Manager
2. Check for Broken Updates or PatchesRun:
Compare recent update dates with when the issue began. Uninstall any recent suspect with:
Replace 3. Disable Hardware Acceleration for RDP in RegistryStill valid in VM environments:
Reboot after applying. 4. Force RDP to Use Legacy Display StackDisable WDDM in RDP (which relies on DWM):
And if this key doesn't exist, create it as a 5. Test with a New Local Admin UserCreate a new admin account:
Then try RDP using that account. If it works, your existing profile may be corrupted or loading something that's triggering the crash. 6. Check RemoteFX (Should Be Off)RemoteFX is deprecated and can cause issues if somehow still enabled. Verify it's off:
If it exists, remove it:
7. Check Event Viewer > Application Logs for
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