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Posted by: Lemonde - 10 September 2021 13:24:44
My outlook 2019 is freezing when CRM is enabled Dynamics 365 CRM On premise Outlook 2019 x64 Windows 11 Log Name: Application Source: MSCRMAddin Date: 10/09/2021 13:13:46 Event ID: 5922 Task Category: None Level: Error Keywords: Classic User: N/A Computer: PC.domain.suffix Description: An error occurred with the Microsoft CRM Outlook add-in. Restart Microsoft Outlook and try again. HR=0x80040111. Context=Something went wrong while trying to communicate with Dynamics 365. Please try again later. If the issue persists, contact support. Microsoft.Interop.Mapi.MAPIException: at Microsoft.Crm.MapiStore.MSProvider.Microsoft.Interop.Mapi.IMSProvider.Logon(ISupport MAPISupport, String profileName, EntryId entryId, IMSProvider_Logon_Flags logonFlags) . Function=%3. Line=%4. Event Xml: 5922 0 2 0 0 0x80000000000000 10796 Application PC.domain.suffix 80040111 Something went wrong while trying to communicate with Dynamics 365. Please try again later. If the issue persists, contact support. Microsoft.Interop.Mapi.MAPIException: <StoreNotConfigured> at Microsoft.Crm.MapiStore.MSProvider.Microsoft.Interop.Mapi.IMSProvider.Logon(ISupport MAPISupport, String profileName, EntryId entryId, IMSProvider_Logon_Flags logonFlags)

Posted by: Lemonde - 10 September 2021 13:24:44

My outlook 2019 is freezing when CRM is enabled Dynamics 365 CRM On premise Outlook 2019 x64 Windows 11 Log Name: Application Source: MSCRMAddin Date: 10/09/2021 13:13:46 Event ID: 5922 Task Category: None Level: Error Keywords: Classic User: N/A Computer: PC.domain.suffix Description: An error occurred with the Microsoft CRM Outlook add-in. Restart Microsoft Outlook and try again. HR=0x80040111. Context=Something went wrong while trying to communicate with Dynamics 365. Please try again later. If the issue persists, contact support. Microsoft.Interop.Mapi.MAPIException: at Microsoft.Crm.MapiStore.MSProvider.Microsoft.Interop.Mapi.IMSProvider.Logon(ISupport MAPISupport, String profileName, EntryId entryId, IMSProvider_Logon_Flags logonFlags) . Function=%3. Line=%4. Event Xml: 5922 0 2 0 0 0x80000000000000 10796 Application PC.domain.suffix 80040111 Something went wrong while trying to communicate with Dynamics 365. Please try again later. If the issue persists, contact support. Microsoft.Interop.Mapi.MAPIException: <StoreNotConfigured> at Microsoft.Crm.MapiStore.MSProvider.Microsoft.Interop.Mapi.IMSProvider.Logon(ISupport MAPISupport, String profileName, EntryId entryId, IMSProvider_Logon_Flags logonFlags)

Posted by: sirclesadmin - 16 September 2021 11:31:17
Try resetting your internet options in Control Panel. In particular look at the domains and sites you have set-up in the Intranet Zone under security settings and try removing the CRM domain and resetting the Intranet Zone security settings. It tends to be the 'log in using my current user name and password' that causes this behaviour. If you get no joy then try removing the CRM host and domain from Intranet and Trusted Zones and restting the zone security setting in Internet Options on both zones. It may take a long time to open the first time after doing this so see what is happening in TaskMgr.exe before you shut it down from taking too long.

Posted by: sirclesadmin - 16 September 2021 11:31:17

Try resetting your internet options in Control Panel. In particular look at the domains and sites you have set-up in the Intranet Zone under security settings and try removing the CRM domain and resetting the Intranet Zone security settings. It tends to be the 'log in using my current user name and password' that causes this behaviour. If you get no joy then try removing the CRM host and domain from Intranet and Trusted Zones and restting the zone security setting in Internet Options on both zones. It may take a long time to open the first time after doing this so see what is happening in TaskMgr.exe before you shut it down from taking too long.

Posted by: Lemonde - 21 September 2021 17:01:56
Remove the CRM domain from intranet security settings in this case.

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