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Posted by: drdread - 27 August 2020 12:21:37
Hello, On my desktop computer, Outlook 2019 gives me a message at start-up saying: There is a problem communicating with the Microsoft Dynamics 365 server. The server might be unavailable. Try again later. If the problem persists, contact your system administrator. [img=https://www.sircles.net/downloads/crmstart.png]There is a problem communicating with the Microsoft Dynamics 365 Server[/img] The CRM module appears to be fine though - I can see all of my accounts and cases etc. My laptop does not complain. This desktop is on the same LAN as the on-premises dyn365 server. What should I do?

Posted by: drdread - 27 August 2020 12:21:37

Hello, On my desktop computer, Outlook 2019 gives me a message at start-up saying: There is a problem communicating with the Microsoft Dynamics 365 server. The server might be unavailable. Try again later. If the problem persists, contact your system administrator. [img=https://www.sircles.net/downloads/crmstart.png]There is a problem communicating with the Microsoft Dynamics 365 Server[/img] The CRM module appears to be fine though - I can see all of my accounts and cases etc. My laptop does not complain. This desktop is on the same LAN as the on-premises dyn365 server. What should I do?

Posted by: Lemonde - 28 August 2020 16:05:42
Have you tried re-running the CRM configuration with Outlook closed?

Posted by: drdread - 29 August 2020 00:40:08
Yes I have just tried that to no avail. Removed OK and re-added OK, but still does exactly the same message. Still appears to work also. Appears to conincide with two of these: Log Name: Application Source: MSCRMTracing Date: 8/29/2020 12:37:36 AM Event ID: 17203 Task Category: None Level: Error Keywords: Classic User: N/A Computer: PC.domain.local Description: Invalid Trace Directory. Additional Info:[ Invalid Trace Directory (Reporting Process:Trace Diretory is Null. TraceSettings: {Filename: ,FileCountSuffix:1 ,TraceFileSize:10485760 ,TraceDirectory:C:\Users\%username%\AppData\Local\Microsoft\MSCRM\Traces ,TracingCallStack:No ,IsTracingOff:Unset ,LoadState:LoadSuccessfulUnreported ,RefreshTraceInt:-1 ,SiteWideRefreshTraceInt:-1 ,RegistryRefreshTraceInt:-1 ,Precedence:Default} ] , AppDomain:OUTLOOK) Event Xml: 17203 0 2 0 0 0x80000000000000 31024 Application PC.domain.local [ Invalid Trace Directory Trace Diretory is Null. TraceSettings: {Filename: ,FileCountSuffix:1 ,TraceFileSize:10485760 ,TraceDirectory:C:\Users\%username%\AppData\Local\Microsoft\MSCRM\Traces ,TracingCallStack:No ,IsTracingOff:Unset ,LoadState:LoadSuccessfulUnreported ,RefreshTraceInt:-1 ,SiteWideRefreshTraceInt:-1 ,RegistryRefreshTraceInt:-1 ,Precedence:Default} ] OUTLOOK C:\Program Files (x86)\Microsoft Dynamics CRM\Client\

Posted by: drdread - 29 August 2020 00:40:08

Yes I have just tried that to no avail. Removed OK and re-added OK, but still does exactly the same message. Still appears to work also. Appears to conincide with two of these: Log Name: Application Source: MSCRMTracing Date: 8/29/2020 12:37:36 AM Event ID: 17203 Task Category: None Level: Error Keywords: Classic User: N/A Computer: PC.domain.local Description: Invalid Trace Directory. Additional Info:[ Invalid Trace Directory (Reporting Process:Trace Diretory is Null. TraceSettings: {Filename: ,FileCountSuffix:1 ,TraceFileSize:10485760 ,TraceDirectory:C:\Users\%username%\AppData\Local\Microsoft\MSCRM\Traces ,TracingCallStack:No ,IsTracingOff:Unset ,LoadState:LoadSuccessfulUnreported ,RefreshTraceInt:-1 ,SiteWideRefreshTraceInt:-1 ,RegistryRefreshTraceInt:-1 ,Precedence:Default} ] , AppDomain:OUTLOOK) Event Xml: 17203 0 2 0 0 0x80000000000000 31024 Application PC.domain.local [ Invalid Trace Directory Trace Diretory is Null. TraceSettings: {Filename: ,FileCountSuffix:1 ,TraceFileSize:10485760 ,TraceDirectory:C:\Users\%username%\AppData\Local\Microsoft\MSCRM\Traces ,TracingCallStack:No ,IsTracingOff:Unset ,LoadState:LoadSuccessfulUnreported ,RefreshTraceInt:-1 ,SiteWideRefreshTraceInt:-1 ,RegistryRefreshTraceInt:-1 ,Precedence:Default} ] OUTLOOK C:\Program Files (x86)\Microsoft Dynamics CRM\Client\

Posted by: sirclesadmin - 01 September 2020 18:22:30
Try repairing the Dynamics 365 installation with Outlook closed from the settings in Windows 10

Posted by: drdread - 05 April 2023 10:55:19
Tried that already... I have removed the organisation and re-added it. Logged onto the site in Edge to make sure security settings were working. In the end I had to change the security settings in [i]internet options[/i] in Windows to make the intranet set to 'always log in with current username and password' and add the crm server url to intranet zone. Now I can see my CRM stuff again.

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