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Posted by: Lemonde - 17 August 2020 16:04:57
Hello, I have a laptop which I use to dial into my office PC using Remote Desktop Connection My new printer is installed on my laptop because I can see in [i]Devices and Printers[/i] it and print to it as normal. The problem is that, although I have redirected printers in my Work PC list, the HP Envy is not amongst them.\\ The software does not seems to install on the Windows 7 PC at work. My home laptop is Windows 10. What can I do?

Posted by: Lemonde - 17 August 2020 16:04:57

Hello, I have a laptop which I use to dial into my office PC using Remote Desktop Connection My new printer is installed on my laptop because I can see in [i]Devices and Printers[/i] it and print to it as normal. The problem is that, although I have redirected printers in my Work PC list, the HP Envy is not amongst them.\\ The software does not seems to install on the Windows 7 PC at work. My home laptop is Windows 10. What can I do?

Posted by: sirclesadmin - 19 August 2020 11:46:59
OK so the Windows 7 system does not understand the software and, although you can manually update the .net framework to get it to run, there really is no point as it will not discover the device on your home wireless net from the office. Here is one solution: Go to the cog on the start menu so that you are taken to Windows Settings: [img=https://www.sircles.net/downloads/settings.png]Windows 10 Settings Control Panel[/img] Go into [i]Devices[/i] and find your printer: [img=https://www.sircles.net/downloads/printers.png]Windows 10 Printer Control Panel[/img] Untick the box below the printers that says [i]Let Windows manage my default printer[/i] and select the printer you wish to use as the default. Now go to your office Windows 7 computer and go to the [i]Control Panel[/i] to add a new printer. Now add a new local printer: [img=https://www.sircles.net/downloads/addprinter1.png]Windows 7 Add Printer Control Panel[/img] and choose just to install it on a local port and then choose the first [i]TS001 [/i]port as your [img=https://www.sircles.net/downloads/addprinter2.png]Windows 7 Add Printer Redirect TS001 Port[/img] Then continue and add the driver using HP OfficeJet 7100 Series which should be the closest match: [img=https://www.sircles.net/downloads/addprinter3.png]Windows 7 Add Printer HP Officejet 7100 series driver[/img] Give the printer a name such as [i]HP Printer at Home[/i] And try printing a test page. If the icon in the corner appears OK then that driver should suffice. If it comes out as gobbled-dee-gook, then ask HP which driver to use or try the generic HP printer driver. Good luck!!

Posted by: sirclesadmin - 19 August 2020 11:46:59

OK so the Windows 7 system does not understand the software and, although you can manually update the .net framework to get it to run, there really is no point as it will not discover the device on your home wireless net from the office. Here is one solution: Go to the cog on the start menu so that you are taken to Windows Settings: [img=https://www.sircles.net/downloads/settings.png]Windows 10 Settings Control Panel[/img] Go into [i]Devices[/i] and find your printer: [img=https://www.sircles.net/downloads/printers.png]Windows 10 Printer Control Panel[/img] Untick the box below the printers that says [i]Let Windows manage my default printer[/i] and select the printer you wish to use as the default. Now go to your office Windows 7 computer and go to the [i]Control Panel[/i] to add a new printer. Now add a new local printer: [img=https://www.sircles.net/downloads/addprinter1.png]Windows 7 Add Printer Control Panel[/img] and choose just to install it on a local port and then choose the first [i]TS001 [/i]port as your [img=https://www.sircles.net/downloads/addprinter2.png]Windows 7 Add Printer Redirect TS001 Port[/img] Then continue and add the driver using HP OfficeJet 7100 Series which should be the closest match: [img=https://www.sircles.net/downloads/addprinter3.png]Windows 7 Add Printer HP Officejet 7100 series driver[/img] Give the printer a name such as [i]HP Printer at Home[/i] And try printing a test page. If the icon in the corner appears OK then that driver should suffice. If it comes out as gobbled-dee-gook, then ask HP which driver to use or try the generic HP printer driver. Good luck!!

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