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Posted by: Lemonde - 18 April 2019 08:21:16
Hello all, On our Remote Desktop Server 2012 R2, some of our users are seeing that Excel crashes if it has been left open (which they often need to do - pick-up where they left off) and they lose all of their work until they go to recovered items etc. Now they open a lot of spread sheets at once and leave them open for ages, re-connecting to the session from different computers, but they have done this in the past without issue. Event log example here: Log Name: Application Source: Application Error Date: 17/04/2019 18:42:09 Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: %computername%.domain.suffix Description: Faulting application name: EXCEL.EXE, version: 16.0.11328.20158, time stamp: 0x5c7f9def Faulting module name: ntdll.dll, version: 6.3.9600.18895, time stamp: 0x5a4b1b67 Exception code: 0xc0000374 Fault offset: 0x00000000000f1cd0 Faulting process id: 0xa174 Faulting application start time: 0x01d4f13bfa785f4a Faulting application path: C:\Program Files\Microsoft Office\Root\Office16\EXCEL.EXE Faulting module path: C:\Windows\SYSTEM32\ntdll.dll Report Id: 1f841f0d-6138-11e9-80ef-00155d643b07 Faulting package full name: Faulting package-relative application ID: Event Xml: 1000 2 100 0x80000000000000 1454412 Application %computername%.domain.suffix EXCEL.EXE 16.0.11328.20158 5c7f9def ntdll.dll 6.3.9600.18895 5a4b1b67 c0000374 00000000000f1cd0 a174 01d4f13bfa785f4a C:\Program Files\Microsoft Office\Root\Office16\EXCEL.EXE C:\Windows\SYSTEM32\ntdll.dll 1f841f0d-6138-11e9-80ef-00155d643b07 Log Name: Application Source: Application Error Date: 17/04/2019 15:59:57 Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: %computername%.domain.suffix Description: Faulting application name: EXCEL.EXE, version: 16.0.11328.20158, time stamp: 0x5c7f9def Faulting module name: EXCEL.EXE, version: 16.0.11328.20158, time stamp: 0x5c7f9def Exception code: 0xc0000005 Fault offset: 0x00000000000cdce0 Faulting process id: 0x15b68 Faulting application start time: 0x01d4f42fddb6aaa9 Faulting application path: C:\Program Files\Microsoft Office\Root\Office16\EXCEL.EXE Faulting module path: C:\Program Files\Microsoft Office\Root\Office16\EXCEL.EXE Report Id: 76ef784f-6121-11e9-80ef-00155d643b07 Faulting package full name: Faulting package-relative application ID: Event Xml: 1000 2 100 0x80000000000000 1454236 Application %computername%.domain.suffix EXCEL.EXE 16.0.11328.20158 5c7f9def EXCEL.EXE 16.0.11328.20158 5c7f9def c0000005 00000000000cdce0 15b68 01d4f42fddb6aaa9 C:\Program Files\Microsoft Office\Root\Office16\EXCEL.EXE C:\Program Files\Microsoft Office\Root\Office16\EXCEL.EXE 76ef784f-6121-11e9-80ef-00155d643b07

Posted by: Lemonde - 18 April 2019 08:55:35
Looking into this, it may well be related to group policy trying to re-map drives at logon that may be disrupting the file path to open files in Excel that is causing grief. I think we shall try removing a few of the old policies and report back on what we discover.