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Posted by: sirclesadmin - 11 September 2018 21:31:28
Following the latest batch of updates on August 2018, we are now seeing the error on our Windows 2012 R2 RDS box with O365 installed: Log Name: Application Source: Microsoft-Windows-RestartManager Date: 11/09/2018 11:56:35 Event ID: 10010 Task Category: None Level: Warning Keywords: User: SYSTEM Computer: %COMPUTERNAME%.domain.suffix Description: Application 'C:\Program Files\Microsoft Office\root\Office16\EXCEL.EXE' (pid 48464) cannot be restarted - Application SID does not match Conductor SID.. Event Xml: [code=markup]<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Microsoft-Windows-RestartManager" Guid="{0888E5EF-9B98-4695-979D-E92CE4247224}" /> <EventID>10010</EventID> <Version>0</Version> <Level>3</Level> <Task>0</Task> <Opcode>0</Opcode> <Keywords>0x8000000000000000</Keywords> <TimeCreated SystemTime="2018-09-11T10:56:35.930469000Z" /> <EventRecordID>1177522</EventRecordID> <Correlation /> <Execution ProcessID="62636" ThreadID="16196" /> <Channel>Application</Channel> <Computer>%COMPUTERNAME%.domain.suffix</Computer> <Security UserID="S-1-5-18" /> </System> <UserData> <RmUnsupportedRestartEvent xmlns="http://www.microsoft.com/2005/08/Windows/Reliability/RestartManager/"> <RmSessionId>0</RmSessionId> <Pid>48464</Pid> <FullPath>C:\Program Files\Microsoft Office\root\Office16\EXCEL.EXE</FullPath> <DisplayName>Microsoft Excel</DisplayName> <AppVersion>0</AppVersion> <AppType>0</AppType> <TSSessionId>82</TSSessionId> <Status>67108865</Status> <Reason>1</Reason> </RmUnsupportedRestartEvent> </UserData> </Event>[/code]

Posted by: sirclesadmin - 11 September 2018 21:31:28

Following the latest batch of updates on August 2018, we are now seeing the error on our Windows 2012 R2 RDS box with O365 installed: Log Name: Application Source: Microsoft-Windows-RestartManager Date: 11/09/2018 11:56:35 Event ID: 10010 Task Category: None Level: Warning Keywords: User: SYSTEM Computer: %COMPUTERNAME%.domain.suffix Description: Application 'C:\Program Files\Microsoft Office\root\Office16\EXCEL.EXE' (pid 48464) cannot be restarted - Application SID does not match Conductor SID.. Event Xml: [code=markup]<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Microsoft-Windows-RestartManager" Guid="{0888E5EF-9B98-4695-979D-E92CE4247224}" /> <EventID>10010</EventID> <Version>0</Version> <Level>3</Level> <Task>0</Task> <Opcode>0</Opcode> <Keywords>0x8000000000000000</Keywords> <TimeCreated SystemTime="2018-09-11T10:56:35.930469000Z" /> <EventRecordID>1177522</EventRecordID> <Correlation /> <Execution ProcessID="62636" ThreadID="16196" /> <Channel>Application</Channel> <Computer>%COMPUTERNAME%.domain.suffix</Computer> <Security UserID="S-1-5-18" /> </System> <UserData> <RmUnsupportedRestartEvent xmlns="http://www.microsoft.com/2005/08/Windows/Reliability/RestartManager/"> <RmSessionId>0</RmSessionId> <Pid>48464</Pid> <FullPath>C:\Program Files\Microsoft Office\root\Office16\EXCEL.EXE</FullPath> <DisplayName>Microsoft Excel</DisplayName> <AppVersion>0</AppVersion> <AppType>0</AppType> <TSSessionId>82</TSSessionId> <Status>67108865</Status> <Reason>1</Reason> </RmUnsupportedRestartEvent> </UserData> </Event>[/code]

Posted by: Lemonde - 20 February 2020 16:30:54
We found the best thing to do with the RDS server that was crashing Excel and Office a lot , was to increase resource allotted to te server. In this case we doubled RAM and CPUs on the virtual host, and 95% of the crashes evaporated. We still get the occasional issue, but that tends to be from people with two hundred Windows left open for eight yers.

Posted by: Lemonde - 20 February 2020 16:31:26
There are a lot of issues with updates and Office 365 on an RDS server - we find that a restart has to be undertaken about once a fortnight to keep from slowing. If you can spread out disk load, regardless of whether it is s VM or not, that really does help too, especially. Especially the page file and temp file areas.

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