If the Azure Information Protection Viewer says it doesn't support the .rpmsg file, we can try a few more steps to troubleshoot and resolve the issue.
Use Outlook Web Access (OWA)
Access via OWA:
Open a web browser and navigate to Outlook Web Access.
Sign in with your Office 365 account.
Locate the email with the .rpmsg file and try to open it directly in the web interface.
Verify RMS and Encryption Settings
Check Azure RMS Configuration:
Ensure that your organization’s Azure RMS (Rights Management Services) settings are correctly configured to handle .rpmsg files.
Use Different Office 365 Tools
Office Message Encryption (OME) Portal:
Sometimes, you can view encrypted messages through the Office Message Encryption (OME) portal.
When you receive an encrypted message, there should be a link or instructions on how to view the encrypted message through the OME portal. Follow those instructions.
Alternative Method to Open .rpmsg File
Open in Different Email Client:
Try opening the .rpmsg file in a different email client that supports Microsoft encrypted messages, such as another instance of Outlook or a third-party email client that supports RMS.
Steps to Re-Send or Re-Encrypt
Re-Send the Encrypted Email:
Open the original email in your Sent Items folder.
Click on "Forward" and send it to yourself again with the "Encrypt" option to ensure the encryption settings are correct.
Decrypt and Re-Encrypt Using Different Options:
If you have the original unencrypted message, decrypt it and then re-encrypt it using a different encryption method or settings.
Contact Microsoft Support
Microsoft Support:
If none of the above steps work, you may need to contact Microsoft Support for further assistance.
Provide them with the error message and details about the issue.
Step-by-Step Guide to Adding a Guest User (If Applicable)
Add as Guest User:
Ensure that your account is added as a guest user in the necessary tenant (Begbies Traynor Group).
This can sometimes resolve issues with access permissions.
Troubleshoot on Different Device or Browser
Different Device or Browser:
Try opening the encrypted email on a different device or using a different web browser.
Sometimes specific device or browser configurations can cause issues with encrypted messages.
Detailed Steps for Checking and Adjusting Encryption
Open the Original Message:
In your Sent Items, find the original encrypted email.
Check the encryption settings used and ensure they are correctly applied.
Re-Send with Proper Encryption Settings:
If you are unsure of the settings, re-send the email with the "Encrypt" option to ensure the settings are correct.
By following these steps, you should be able to troubleshoot and resolve the issue with the .rpmsg file. If you continue to experience issues, providing any new error messages or behavior observed during these steps will be crucial for further assistance.
Edited by user
3 months ago
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Reason: Not specified